Frequently Asked Questions

We usually send 5–10 samples per formula, typically in 50–100 mL sample containers. The container depends on the formula.

The first sample round is free, including international shipping. From the second round, each round is USD 200, including international shipping (for example, three rounds total USD 400). All sample fees are fully credited toward your first production order.

Usually 3–6 months, depending on how many sample rounds you need. Each round takes about 7 business days to prepare, plus 4–7 days for international shipping.

We'll revise it. We don't move to the next step until you approve the formula.

Yes. Customer-supplied packaging works as long as it passes compatibility testing (CT) with your formula. The appearance and quality of customer-supplied components remain your responsibility.

CT checks how your formula and packaging perform together after filling. Typical tests include high-temperature storage, leakage, sealing and drop tests. Test items vary by formula and packaging. CT takes about 2 weeks.

Often, yes. High-temperature and drop tests (from 1 m or higher) simulate extreme conditions, so a fail result is not unusual. We'll walk you through each result, and if you choose to proceed, we'll ask for your written confirmation before production.

Every order goes through our manufacturing partner's standard in-house quality checks. For extra assurance, on-site inspection is available for USD 300 per production run: on production day, our team visits the production line to check that your order follows the approved packaging specification, including product appearance, units per carton and pallet loading, and shares photos and video with you in real time. Production dates may shift, and we'll keep you updated. On-site inspection is not included in the online estimate.

Typically 8–10 weeks after the 50% deposit is received, for first orders and reorders alike. Timing can vary with quantity and season.

Manufacturing, standard packaging (unit carton, inner box and outer carton), and delivery to Busan port on FOB terms. International freight, import duties, testing, on-site inspection and design services are not included in the online estimate.

5,000 units per SKU. Tubes and some specialty components start at 10,000 units because of component minimums.

No. Each scent or color is a separate SKU, and component suppliers set their minimums per SKU, so the MOQ applies to each one.

Yes. The larger the order, the lower the unit price.

We send a formal quotation once your formula and packaging specifications are finalized. The online estimate is for reference only.

Quotes are valid for 30 days from the date they are issued.

Yes. Package design is USD 500 per SKU and is not included in the online estimate. Many brands prefer to send their own artwork, which works too. If you send your own artwork, please provide AI or PDF files with outlined fonts, CMYK, and 3 mm bleed.

When development is complete, we provide the facility's FEI number and supporting documents. Under MoCRA, product listing is the responsibility of the brand named on the label (the Responsible Person).

Our terms are a 50% deposit by T/T with your order and the 50% balance before shipment. Raw materials and packaging are purchased in advance, so these terms can't be changed.

SDS, COA, CT report, stability report, heavy metal test report, non-animal testing statement, INCI ingredient list and Prop 65 documentation.

We can formulate without animal-derived ingredients and provide supporting documents. Certification (e.g., Leaping Bunny, Vegan Society) is applied for by the brand.

We work with a Korean manufacturing partner certified to CGMP, ISO 22716, ISO 9001 and ISO 14001, operating an FDA-registered facility (FEI on file).